These terms and conditions relate to the PB Group products or which Trades Exhibitions & Publishing FZ LLC are a part of and provide and services including exhibitions, conferences, awards, magazine publications and online.

Events Entrance Policy

All events organised by Trades Exhibitions & Publishing FZ LLC are open only to trade and professional visitors over the age of 14, with the exception of our medical beauty events for which the minimum age restriction is over 18. Management reserves the right to request proof of age from individuals who look under 14 (or 18 for our medical beauty events) and refuse entry if this is not provided. Students should carry their student ID to provide proof of age. Under no circumstances will prams, babies, pushchairs or buggies be permitted. No exceptions will be made.

Attendee Policy for all Events

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Competitions

By entering all competitions run by Trades Exhibitions & Publishing FZ LLC, you will receive communications from Trades Exhibitions & Publishing FZ LLC and its competition sponsors and partners, in relation to the competition.

No cash alternatives will be offered. All prizes offered in relation to an exhibition must be collected at that particular event and will not be sent in the post.

Payments & Refunds

Trades Exhibitions & Publishing FZ LLC require all processors to securely protect your data and only retain data for as long as they need. Online payments will be taken via Showhub or Stripe, depending on the product or service, via our website. The payments taken online will be via a secure payment gateway and will appear on your bank statement as Trades Exhibitions & Publishing FZ LLC or ShowHub.

In the event that an exhibition or conference is forced to cancel due to the Coronavirus, we will issue a full refund to ticket holders. Should the Government impose restrictions on visitor numbers that are lower than ticket sales, we will return ticket money on a last-in, first-out basis.

All payments are non-refundable unless otherwise stated. Any requests for refunds must be received in writing within 21 days following an event and will be reviewed by management with no guarantee of a reimbursement. Should a refund be issued, it will incur a 10% administration fee. The company accepts no responsibility for circumstances beyond its control.

Photography

All events will be photographed with the intention of the images being used for the purpose of marketing. By registering for and attending an event you acknowledge that a photographer will be present and you may appear in a shot. Trades Exhibitions & Publishing FZ LLC have the right to use the images as they wish. Any images taken from our website must be referenced and credited to the event. If you do not wish to be featured in photographs please make the organisers of the event aware on arrival.

Marketing for the events

By registering for all events run by Trades Exhibitions & Publishing FZ LLC, you will receive communications from Trades Exhibitions & Publishing FZ LLC and its sponsors and partners, in relation to the events, which include exhibitions, conferences and awards.

Transactions During the Event

Trades Exhibitions & Publishing FZ LLC are not liable for any transactions undertaken at any events between attendees and exhibitors or sponsors of the events. Any complaints please contact the sponsor or exhibitor directly.

Data Collection - Event Registration

For all Trades Exhibitions & Publishing FZ LLC events you will be required to register online or at the event in order to attend. To access the exhibitions and conferences, you will be required to register for a badge or purchase a ticket which you will need to bring with you to the event in order to gain access. Without a badge or purchased ticket you will not be permitted access. Even if you have attended previous events, you will be required to re-register for each event.

Trades Exhibitions & Publishing FZ LLC request that your data is supplied and a series of mandatory questions are answered to enable us to understand the demographics and requirements of our audience for each event.

Trades Exhibitions & Publishing FZ LLC will contact you with show information which they deem relevant including product updates, special offers, education, planning your agenda for the event and exhibitor and sponsor information. If you have registered for an event which requires you to present an entry badge on arrival this will be emailed to you prior to the event to print out to bring with you to the show to save time on arrival.

You will also receive a post-event survey in order to allow us to analyse the performance of the event, demographics of attendees, reasons for non-attendance and to understand how to improve future events.

If you wish to amend or no longer receive any further communication from Trades Exhibitions & Publishing FZ LLC, please use the 'manage your preferences' or 'unsubscribe' links in the emails or SMS you have received or email us at [email protected]

Data Collection - Exhibitors/Sponsors

At certain Trades Exhibitions & Publishing FZ LLC events, exhibitors and sponsors will have the opportunity to scan visitors' badges and connect with them online with the intention of collecting their data in order to contact them in the future with information they feel is relevant. The scanners will be provided to the exhibitors and sponsors to operate.

By allowing an exhibitor or sponsor to scan your badge at an event or accepting a connection request online you are granting them access to the contact details and demographic information supplied during your registration for the event.

When registering for an event the following policy will apply:

By choosing to allow your badge to be scanned by an exhibitor or sponsor when at the event, you will be providing the exhibitor or sponsor with your personal data. Please be aware this gives your consent to your personal data being used to contact you about their products or services and understand that this partner or sponsor may transfer this data worldwide for these purposes. Your personal data may be held and used by the organiser of this event, Trades Exhibitions & Publishing FZ LLC, and any third party hosting provider acting on its behalf, in order to run the event and for analysing visitor traffic with a view to improving the event experience for visitors.

Feedback

If you have any concerns, queries or matters you feel should be brought to our attention please email [email protected] and state in the subject line the purpose of your email. Any complaints regarding our events must be received in writing via email or post within 21 days post-event to allow us to action and respond.