FEBRUARY: Insider beauty, hair and nails
Published
17th Mar 2016
The optimistic start to 2016 continues with treatment room occupancy and rebooking rates remaining strong, while year on year growth is also looking incredibly positive. We also uncovered some surprising client and staff findings this month. Your clients, it seems, are particularly swayed by celebrity endorsed products or treatments.
We also found that when it comes to client feedback on social media, you are quick to respond to any reviews or comments – good or bad. Interestingly, while the majority of you conduct employee satisfaction surveys, many of you don’t engage in any team-building activities.
Read the full feature in the March issue of Professional Beauty magazine here
