Insider Spa ( March 2016)

This year is still showing signs that it will buck last year’s rollercoaster of returns, with treatment room occupancy figures remaining strong and rebooking rates also holding their own. Coupled with year-on-year figures that suggest business is growing and the outlook is one of optimism.

When it comes to your customers we discovered that the majority are age 30 or over. Surprisingly, you don’t offer any benefits or rewards to repeat clients but encouragingly, all respondents confirmed that you have in place clear guidelines for reviewing and checking the expiry dates of products.

This year is still showing signs that it will buck last year’s rollercoaster of returns, with treatment room occupancy figures remaining strong and rebooking rates also holding their own. Coupled with year-on-year figures that suggest business is growing and the outlook is one of optimism.

When it comes to your customers we discovered that the majority are age 30 or over. Surprisingly, you don’t offer any benefits or rewards to repeat clients but encouragingly, all respondents confirmed that you have in place clear guidelines for reviewing and checking the expiry dates of products.